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access to information


We may be asked to disclose information, documents or records held by the practice. Requests for personal information are made under data protection legislation.

Requests for personal information or for information about the practice that is not included in the practice website should be passed to the Practice Director, Neil Phillips.

This policy describes who can request information and how and the practice procedures for managing these requests.


Requests for personal information

Personal information is any information that allows an individual to be identified. This includes information where the individual is not named but a cross-reference to other information held by the practice would allow identification.

Data protection legislation allows individuals to request access to their personal information. Those eligible to request access include:

• A person aged 16 years or older
• The parents or guardians of a child under the age of 16 years and in connection with the health and welfare needs of the child
• A child under the age of 16 years who has the capacity to understand the information held by the practice. Children aged 11 years and under are deemed too young.
• A third party, such as a solicitor, who has the written consent of individual concerned – checks should be undertaken to ensure that the consent is genuine – for example, by checking the patient’s signature or contacting the patient directly to confirm that they have given consent for the information to be disclosed.

If a request concerns information about a deceased person, those eligible to request access include:

• The administrator or executor of the deceased person’s estate
• A person who has a legal claim arising from the person’s death – the next of kin, for example. The person should explain why the information requested is relevant to their claim.

If the information requested includes information about third parties, it can be disclosed if the third party gives consent or is a health professional involved in the care of the patient.

The request
The request must be made in writing and describe the type of information required with dates, if possible, and include sufficient information to ensure correct identification (name, address, date of birth, for example). We check that the person asking for information has the right to do so and, if necessary, ask for proof of identity.

We will provide the requested information within one month of receiving the request or confirming the individual’s identity, whichever is the later.

The information
We will usually provide the information requested in electronic form using secure means, unless the individual asks for the information in paper format or otherwise agreed. The individual may also come to the practice to view the original version under supervision and on practice premises.

We will provide the information in a way that can be understood by the individual making the requests and may need to provide an explanation to accompany dental clinical notes.

Unfounded or excessive requests
Where requests are manifestly unfounded or excessive (particularly if they are repetitive), we can:

• Charge a reasonable fee taking into account the administrative costs of providing the information; or
• Refuse to respond.

If we refuse to respond to a request, we will explain the reasons and informing the individual of their right to complain to the Information Commissioner’s Office and to a judicial remedy.


Requests for information about the practice

We are a private practice and provide no services under the auspices of the NHS. Accordingly, the provisions of the Freedom of Information Act do not apply to us. Nonetheless, we may, at our discretion, provide information that is not already in the public domain where it appears to us reasonable to do so.

Web version 1: 23.5.2018 (Reviewed 11.11.2018)