Interest free credit
Spread the cost of your treatment over 6 or 12 months with interest free credit
Events preventing the practice from operating safely
Any events that prevent the practice operating safely will be reported to the CQC (in accordance with Regulation 18). Such events could include: (i) a lack of sufficient suitably qualified staff, (ii) fire, flood or other damge to the facilities, (iii) interruptions to electricity, water, sewerage, etc. that last for more than 24 hours, and (iv) failure of the fire alarm for more than 24 hours.
Death of a service user
In the event that a service user dies while receiving, or as a result of receiving, dental treatment at hygeia, we will notify the CQC (in accordance with Regulation 16) using the notification form available on the CQC website.
In the event that a service user receives a serious injury (or an injury requiring treatment to avoid death or serious injury) while receiving dental treatment or as a direct result of treatment at hygeia, we will notify the CQC (in accordance with Regulation 18) using the notification forms available on the CQC website. Such injuries include those that are likely to lead to permanent damage (or at least damage that is likely to last more than 28 days) and that affect the patient’s senses, major organs, bones, muscles, tendons, joints or vessels, intelligence, speech, memory or that cause pain lasting or likely to last more than 28 days. Also included are injuries/events that lead to psychological harm.
Allegations of abuse
If there are any allegations that a service user has been or is being abused or is themselves an abuser, we will notify the CQC immediately (in accordance with Regulation 18). This is IN ADDITION TO notification/reporting requirements set out in our Child Protection and Adult Safeguarding Policy.
Any incidents that affect the provision of care for patients and have been reported to or investigated by the police will be reported to the CQC (in accordance with Regulation 18).
Absence of the service provider
In accordance with Regulation 14, we will notify the CQC of any planned absences of the service provider lasting 28 days or more. We will give notice 28 days in advance of the planned absence or, where this is not possible, we will notify the CQC as soon as possible before the absence begins. In the event of emergency unplanned absences, we will notify the CQC within 5 working days. We will notify the CQC of returns to work following an absence within 7 days.
Death of the service provider
In accordance with Regulation 21, we will notify the CQC of the death without delay and of the intentions in relation to the continuation of the service within 28 days.
Changes to registration details
In accordance with Regulation 15, we will notify the CQC of any change in service provider or registered manager, change of name of the service provider, change of name of the organisation, change of business address, telephone number or email address and the sequestration of a registered person’s estate.
Changes to our Statement of Purpose
In accordance with Regulation 12, we will notify the CQC of any changes within 28 days.
Version 2: 1.8.2016
Previous versions: 21.5.2013 (reviewed 19.6.2014; 5.6.2015)