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customer survey results

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We are always striving to improve our service to you. Feedback from our patients is an important element in planning improvements, which is why we undertake patient surveys to find out what you think.

February 2011:

We surveyed everyone who visited the practice over a 2 week period. We asked them to answer 4 questions:

1. How do you feel about the treatment you've just had?
2. Do your teeth look or feel better?
3. What do you like most about our practice?
4. Is there anything you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results February 2011.

 

March 2011:

We surveyed everyone who visited the practice over a three-and-a-half week period. We asked them to answer 4 questions:

1. What do you think about hygiene standards at the practice?
2. Do you feel fully involved in planning your treatment?
3. Does it help to see photos & x-rays of your teeth?
4. Is there anything you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results March 2011.

 

March 2012:

We surveyed a random selection of the patients who visited the practice over a period of about a month. We asked them 6 questions:

1. Please tell us what you think about the practice
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. Would a hearing aid induction loop at reception help you?
5. Would you like a computer in reception so you can access the internet?
6. Is there anything else at all you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results March 2012.

 

December 2012/January 2013:

We surveyed a random selection of the patients who visited the practice over a period of about a month. We asked them 6 questions:

1. Why do you choose to come to us?
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. Would you like dental literature in the reception area?
5. Would you like the facility to book your dental appointments online?
6. Is there anything else at all you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results December 2012/January 2013.

 

November 2013:

We surveyed a random selection of the patients who visited the practice over a period of about two weeks. We asked them 6 questions:

1. Please tell us what you think about the practice
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. We currently perform patient surveys twice a year. How often would you like us to do it?
5. We've recently been adopted by a cat. Do you like having her here?
6. Is there anything else that you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results November 2013.

 

December 2014/January 2015:

We surveyed a random selection of the patients who visited the practice over a period of about two weeks. We asked them 6 questions:

1. Please tell us what you think about the practice
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. What is your opinion of hygiene standards at the practice?
5. Our hygienist works Friday mornings and some Saturdays. If she worked extra sessions, which would you prefer?
6. Is there anything that you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results December 2014 and January 2015.

 

February 2016:

We surveyed a random selection of the patients who visited the practice over a period of about two weeks. We asked them 6 questions:

1. Please tell us what you think about the practice
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. Would you recommend us to your family and friends?
5. Would you like and outdoor 'waiting room' for the summer?
6. Is there anything that you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results February 2016.

 

December 2016:

We surveyed the patients who visited the practice over a period of two weeks. We asked them 6 questions:

1. Please tell us what you think about the practice
2. Do you feel we treat you with dignity and respect?
3. Do you feel fully involved in planning your treatment?
4. Would you recommend us to your family and friends?
5. Would you like us to offer additional services? (EG implants, orthodontics, facial aesthetics).
6. Is there anything that you'd like us to change?

 

If you’d like to know more, including the action we’re planning to take in response to this feedback, view the full results and analysis: Customer Survey Results December 2016.

 

 

If you have any comments on our service, please email us or call us on 01803 866166 to let us know what you think. We really do want to hear your thoughts.

 

Web version 8 – 15.12.2016
Previous versions published: 5.3.2011 (reviewed 24.1.2012); 16.2.2012; 31.2.2012; 16.1.2013 (reviewed 9.3.2013); 15.11.2013 (reviewed 19.6.2014); 8.1.2015 (reviewed 5.6.2015); 3.8.2016

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