Our aim is to keep you healthy. That’s why the practice is named after Hygeia – the ancient goddess of health. This approach is called preventive dentistry, and it’s all about helping you to keep your own teeth for a lifetime.
Everyone at hygeia is friendly and approachable and we try to make every visit a comfortable and relaxing experience. Dr Giddy has a great deal of experience with nervous patients and has helped many people to completely overcome their fear of the dentist.
Increasingly, our patients are asking for “smile makeovers“. We are experienced in dealing with crooked or discoloured teeth, closing unwanted gaps and improving smiles.
We aim to provide you with dental care of the highest quality and our treatments come with the reassurance of our satisfaction guarantee: we promise that if you aren’t satisfied with your treatment we will either:
- Repeat it at no cost to you; or
- Where there is a suitable alternative, we will provide this for you at no additional cost (if it’s a more expensive treatment than the original, we’ll credit you in full for what you’ve already paid, so you only pay the difference); or
- Refund what you have paid.
We do make an exception, which we feel is reasonable, where you’ve asked us to carry out treatment that we’ve advised isn’t optimal. For example, if we advised you to have a crown to strengthen a tooth but you elected to have a large composite filling instead. If the filling later fails then honouring this guarantee is at our discretion.
The guarantee period for restorative treatments like fillings, crowns, bridges, etc. is a year.
We strive to maintain the highest standards, using the latest materials, equipment and techniques. We follow rigorous procedures for infection control, waste disposal, radiography, health and safety, etc. and clinical staff undergo thorough training.
The practice has ample free car parking for all patients and is accessible for people with disabilities.
We operate an open pricing policy: our price list is on display at reception and in the surgeries and is available on this website. Printed copies of the price list are also available from reception in standard and large-print formats. We discuss treatment options and costs with you before any work is done and printed treatment plans/estimates are provided in all cases.
If you have a problem, we really do want to hear about it: feedback from our patients helps us to improve our service. Please feel free to raise the matter with any member of staff. We will always try to resolve any problems swiftly and informally. If, however, a patient should make a complaint of a more formal nature (written complaints would normally be considered “formal”) – we aim to acknowledge these within 3 practice working days and provide a full response (with redress or details of action to be taken, if appropriate) within 10 practice working days. The person with responsibility for handling of complaints is the Practice Director, Neil Phillips.
We are governed by the General Dental Council (GDC) and comply with the guidance issued by them titled: “Standards for the Dental Team”.
As dental professionals, we must be registered with the GDC and meet their standards.
There are nine principles that we must follow:
- Put patients’ interests first
- Communicate effectively with patients
- Obtain valid consent
- Maintain and protect patients’ information
- Have a clear and effective complaints procedure
- Work with colleagues in a way that is in patients’ best interests
- Maintain, develop and work within our professional knowledge and skills
- Raise concerns if patients are at risk
- Make sure our personal behaviour maintains confidence in us and the dental profession
We are also registered with and regulated by the Care Quality Commission under Provider ID 1-153021686.
Web version 6: 24.11.2016 (reviewed 1.9.2017; 11.11.2018)
Previous web versions: 12.9.2008; 31.8.2011; 24.1.2012 (reviewed 9.3.2013; 19.6.2014); 17.7.2014 (reviewed 5.6.2015); 3.8.2016